Refund policy
This policy applies to Mirror Cloudcore teaching fees once an invoice has been paid. The website itself does not take payment. Last updated 13 August 2026.
Eligibility
Refunds are available for paid programme seats, Snapshot Audits, Operator Circle quarters, and House Residencies, subject to the timeframes and conditions below. Complimentary guest seats and published journal articles are not paid products and have no refund.
Timeframe
Write to info@mirror-cloudcore.digital as soon as you know you cannot attend. The clock starts from the date we received cleared funds, or from the published first session date — whichever rule below is stricter for that product.
Full refund
A full refund of tuition (not bank transfer fees charged by your bank) is given if you cancel in writing at least 14 days before the first session of a public studio, or at least 7 days before a booked Snapshot Audit call. Operator Circle: full refund if you cancel before the quarter’s first session and no session materials have been issued.
Partial refund
If you cancel between 13 and 5 days before a public studio’s first session, we refund 50% of tuition. After the first session has begun, refunds are generally not given for remaining weeks, because a seat cannot be reliably re-sold mid-cohort. If Mirror Cloudcore cancels a programme outright, you receive a full refund or a transfer to a later intake, at your choice.
Non-refundable items
The following are not refundable once delivered or consumed: third-party venue costs itemised on a House Residency invoice, printed workbooks already shipped, and Operator Circle quarters after the first session of that quarter. Application conversations and fit calls are not charged and therefore not refunded.
Refund process
Email info@mirror-cloudcore.digital with the subject “Refund request,” your invoice number, programme name, and reason. We confirm receipt within two working days and tell you whether the request meets this policy or needs more detail.
Processing time
Approved refunds are initiated within 10 working days of our written approval. Arrival in your account depends on your bank or card scheme and is often an additional 5–15 working days.
Refund method
We refund by the original payment method where the provider allows it. If that is impossible (for example, a closed account), we will agree an alternative bank transfer in writing. We do not refund in cash at the Sukhumvit office.
Cancellation by you or by us
You cancel by email, not by ignoring sessions. We may cancel or reschedule a cohort if enrolment falls below a teachable size (typically six seats for a public studio). If we reschedule by more than 14 days and you cannot attend the new dates, you may take a full refund or a credit valid for 12 months.
Exceptions
Serious documented illness, bereavement, or visa refusal for travel to Bangkok may be considered outside the standard windows; we decide case by case and may offer a transfer rather than cash. No exception creates a precedent. Chargebacks initiated without first writing to us may delay any goodwill review.
Contact for refund requests
info@mirror-cloudcore.digital · 02661718648 · Street: 1 Soi 25 Sukhumvit Klongtoey Nua Watthana; City: Bangkok; State/province/area: Bangkok; Zip code: 10110; Country: Thailand.